luckyyi Casino —
Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context clearly requires otherwise:

By completing the luckyyi registration process, ticking the "I agree to the Terms & Conditions" checkbox, accessing the luckyyi Platform, or making any deposit or wager on luckyyi, you unconditionally agree to be bound by these Terms & Conditions, together with luckyyi's Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any provision of these Terms & Conditions, you must immediately cease all use of the luckyyi Platform and close your Account. Continued use of the Platform following the publication of any amended Terms & Conditions constitutes your acceptance of those amendments.

To register a luckyyi Account and engage in Real Money Play, you must satisfy all of the following eligibility requirements:

• You are at least 21 years of age, which is the legal gambling age in the Philippines as prescribed under applicable PAGCOR regulations and Republic Act No. 9487.
• You are a resident of the Philippines and are accessing luckyyi from a jurisdiction where online gambling is not prohibited.
• You are acting on your own behalf and not as an agent, representative, or nominee for any third party.
• You are not a current or former employee, director, contractor, or immediate family member of an employee or director of luckyyi or any of its affiliated entities, partners, or software providers.
• You have not previously been self-excluded from luckyyi or had a luckyyi Account suspended or permanently closed for a policy violation.
• You are not on any exclusion list maintained by PAGCOR or any Philippine gaming regulatory body.

luckyyi reserves the right to require additional documentation to verify eligibility at any point. Failure to provide such documentation within a reasonable period may result in Account suspension. You may only hold one Account on luckyyi. If duplicate accounts are identified, all duplicate accounts and any associated balances or winnings may be voided.

You are solely responsible for maintaining the security of your luckyyi Account, including your username, password, and any two-factor authentication credentials associated with your Account. You agree to:

• Keep your login credentials strictly confidential and not disclose them to any third party under any circumstances.
• Ensure that no minor or any person who does not meet the eligibility requirements accesses the Platform through your Account.
• Log out of your Account after each session, particularly when using a shared or public device.
• Notify luckyyi immediately via our support channels if you become aware of, or suspect, any unauthorized access to or use of your Account.
• Keep your registered contact details, including your mobile number and email address, accurate and up to date at all times.

luckyyi will not be liable for any losses suffered as a result of unauthorized Account access where you have failed to take reasonable steps to secure your credentials, or where you have voluntarily shared your login details with another person. Any activity conducted through your Account will be treated as having been carried out by you and will be your responsibility.

All deposits to luckyyi are denominated and processed in Philippine Pesos (PHP / ₱). luckyyi accepts deposits via the following payment methods: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. The minimum deposit amount is ₱100. luckyyi does not charge transaction fees on standard deposits; however, your payment provider may apply their own charges, for which luckyyi accepts no liability.

All deposit funds must originate from a payment account held in your own name. Deposits made from accounts belonging to third parties, or from accounts that cannot be verified as belonging to you, may be reversed and the Account suspended pending investigation. This requirement is part of luckyyi's anti-money laundering obligations under applicable Philippine law.

luckyyi reserves the right to request evidence of source of funds for large or unusual deposits. This is a regulatory requirement and not an indication of any wrongdoing by the Member. Failure to provide satisfactory documentation may result in the delay or refusal of the deposit and the temporary suspension of withdrawal functionality.

Withdrawal requests may only be submitted by Members who have completed full KYC verification. The minimum withdrawal amount is ₱200. Withdrawals will be processed to the same payment method used for the most recent qualifying deposit, or to a verified account in the Member's name, at luckyyi's discretion.

Standard GCash and PayMaya withdrawals for verified accounts are typically processed within five minutes. Bank transfer withdrawals via BPI, BDO, or Metrobank are processed within one business day, subject to the receiving bank's processing schedule. luckyyi does not guarantee specific processing times and accepts no liability for delays caused by payment providers or banking institutions.

Winnings derived from Bonus Funds are subject to the applicable Wagering Requirement being met in full before withdrawal is permitted. Attempting to withdraw Bonus Funds before satisfying the Wagering Requirement will result in the forfeiture of those bonus funds and any winnings attributable to them. Real Money wallet funds that have not been used to wager any bonus may be withdrawn at any time without restriction.

• luckyyi reserves the right to conduct enhanced due diligence on any withdrawal request it deems unusual or potentially suspicious.
• luckyyi may, at its sole discretion, limit the maximum withdrawal amount per transaction or per day for operational or compliance reasons. Members will be notified of applicable limits in their Account settings.
• Tax obligations arising from gaming winnings are the sole responsibility of the Member in accordance with Philippine tax law.

luckyyi may from time to time offer promotional bonuses, including welcome bonuses, reload bonuses, cashback offers, free spin promotions, and referral bonuses. All promotional offers are subject to their own specific terms and conditions, which are published on the luckyyi Promotions page and must be read in conjunction with these Terms & Conditions.

General bonus rules that apply across all luckyyi promotions unless the specific promotion terms state otherwise:

• Each promotion is available to each eligible Member once only, unless the promotion is explicitly stated to be recurring.
• Bonuses cannot be transferred between accounts or exchanged for cash.
• luckyyi reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Where a Wagering Requirement applies, different game types contribute different percentages toward clearing that requirement. Typical contribution rates are: Slots 100%, Live Casino 10%, Bingo 10%, Table Games 10%, Sports Betting 10%. Specific rates are detailed in the individual promotion terms.
• Bonus abuse, including but not limited to creating multiple accounts to claim the same promotion, exploiting errors or loopholes, or wagering in a pattern designed to exploit bonus terms rather than for genuine gaming entertainment, will result in the forfeiture of all bonus funds and associated winnings, and may result in Account closure.

All games available on luckyyi are governed by individual game rules, which are accessible within each game interface. By placing a bet on any luckyyi game, you confirm that you understand and accept the applicable rules for that game.

luckyyi's Random Number Generator (RNG) systems for virtual and slot games are independently tested and certified to ensure fair and random outcomes. Live dealer games provided via the PP Live platform use physical equipment and live-streamed gameplay, and are subject to the game provider's own certification standards.

In the event of a technical error, disconnection, or malfunction during a game session that results in an ambiguous outcome, luckyyi reserves the right to void the affected bet and return the staked amount to the Member's wallet. luckyyi's decision in such matters is final, subject to any regulatory requirements under PAGCOR guidelines.

• Bets accepted and confirmed by the luckyyi system are binding. Bets cannot be cancelled or reversed after placement, except where luckyyi determines that a void is warranted under these Terms.
• luckyyi reserves the right to limit bet sizes for any Member or game at its discretion, without being required to give reasons.
• Maximum payout limits per game session, per day, or per event may apply. These limits are disclosed within the relevant game or sports market.

The following conduct is strictly prohibited on the luckyyi Platform. Engaging in any of the following may result in immediate Account suspension, forfeiture of balances, and referral to relevant law enforcement or regulatory bodies:

• Using any automated software, bot, script, artificial intelligence system, or other technological means to interact with the Platform in a way that is not sanctioned by luckyyi.
• Exploiting software bugs, system errors, or technical vulnerabilities to gain an unfair advantage.
• Colluding with other Members, dealers, or any third party to manipulate game outcomes.
• Using the luckyyi Platform to launder money, finance terrorism, or engage in any other activity prohibited by Philippine law or applicable international standards.
• Providing false, inaccurate, or misleading information during registration, KYC, or any communication with luckyyi.
• Attempting to access or interfere with another Member's Account.
• Using a VPN, proxy, or other technology to obscure your true location or identity for the purpose of circumventing eligibility restrictions.
• Engaging in any form of harassment, abuse, or threatening behavior toward luckyyi staff, live dealers, or other Members.

All content on the luckyyi Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, and game content, is the property of luckyyi or its content suppliers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the luckyyi Platform for your personal, non-commercial gaming purposes only. This license does not include the right to reproduce, distribute, modify, publicly display, reverse-engineer, or create derivative works from any luckyyi content.

The luckyyi name, logo, and all related marks are trademarks of luckyyi. You may not use any luckyyi trademark without prior written consent from luckyyi.

To the maximum extent permitted by applicable Philippine law, luckyyi, its officers, directors, employees, agents, and partners shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of the luckyyi Platform.
• Loss of winnings, profits, data, or goodwill arising from Platform unavailability, technical faults, or interruptions to service.
• Losses arising from unauthorized Account access where the Member failed to take reasonable security precautions.
• Losses arising from delays in deposit crediting or withdrawal processing caused by payment providers or banking institutions.

Nothing in these Terms & Conditions shall limit or exclude luckyyi's liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be excluded or limited under applicable Philippine law.

You acknowledge and accept that gambling involves financial risk and that you may lose all funds deposited on the luckyyi Platform. luckyyi does not guarantee any particular outcome of any game or wager.

luckyyi is committed to promoting responsible gaming practices and ensuring that Members can access support tools at all times. All luckyyi accounts include access to the following tools via Account Settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Requests to increase a deposit limit are subject to a mandatory 24-hour cooling period.
• Loss Limits: Set maximum net loss thresholds per day or per week. Once the threshold is reached, gaming is paused until the period resets.
• Session Time Reminders: Configure alerts at 30, 60, or 90-minute intervals to track time spent gaming.
• Cooling-Off Periods: Request a voluntary gaming pause of between 24 hours and 30 days.
• Self-Exclusion: Request permanent exclusion from the luckyyi Platform. Self-exclusion activates immediately and cannot be reversed during the minimum exclusion period.

luckyyi takes its PAGCOR regulatory obligations with respect to responsible gaming seriously. If luckyyi identifies a Member displaying indicators of problem gambling, including but not limited to unusual deposit patterns, extended session lengths, or communications expressing distress, luckyyi may intervene by contacting the Member, imposing temporary deposit restrictions, or referring the matter to our responsible gaming team.

You may request to close your luckyyi Account at any time by contacting our support team. Upon closure request, luckyyi will process any remaining real-money wallet balance to your verified payment method, subject to completion of any outstanding wagering requirements on Bonus Funds and satisfactory completion of any pending compliance checks.

luckyyi reserves the right to suspend or permanently close any Account, and to withhold or void any associated funds, at its sole discretion, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC within the required timeframe.
• Reasonable suspicion of fraud, money laundering, or other illegal activity.
• Provision of false or misleading information during registration or KYC.
• Engagement in prohibited conduct as defined in Section 9.
• A regulatory direction from PAGCOR or another competent authority.

Where an Account is closed by luckyyi due to a material breach, luckyyi reserves the right to withhold any balance pending the outcome of any investigation. luckyyi will endeavor to notify you of a suspension or closure where it is lawful to do so.

luckyyi reserves the right to amend, modify, or replace these Terms & Conditions at any time. Where changes are material, luckyyi will provide notice to Members via their registered email address or via a prominent notice on the Platform at least seven (7) days before the changes take effect. Non-material clarifications or corrections may be made without prior notice.

It is your responsibility to review these Terms & Conditions periodically. The effective date at the top of this document reflects the date on which the most recent version came into force. Your continued use of the luckyyi Platform after any amendment has taken effect constitutes your acceptance of the revised Terms & Conditions.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including relevant provisions of the Civil Code of the Philippines and applicable PAGCOR regulations.

In the event of a dispute between you and luckyyi arising out of or in connection with these Terms & Conditions or your use of the Platform, both parties agree to first attempt to resolve the dispute through good-faith negotiation. Complaints may be submitted to luckyyi's customer support team, who will endeavor to respond within five business days.

If a dispute cannot be resolved through internal channels within thirty (30) days, either party may refer the matter to the appropriate Philippine courts or to PAGCOR's dispute resolution mechanism, where applicable. You irrevocably submit to the non-exclusive jurisdiction of the courts of the Republic of the Philippines for the purpose of resolving any dispute that cannot be settled by agreement.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the luckyyi Platform, please contact our support team through the following channel:

Please note that the email address above is displayed as plain text for informational purposes. For the fastest response, we recommend using the live chat feature available when you are logged into your luckyyi account.